Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-10 business days, depending on your location.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package's journey in real time.
Do you offer free shipping?
Yes! We offer free shipping on orders over a certain threshold. Check our shipping policy page for the latest details.
Do you ship internationally?
Yes, we ship internationally! Delivery times and shipping costs vary by destination. You'll see the available shipping options and rates at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact our support team to initiate a return.
How do I request a refund?
Reach out to us via our Contact page with your order number and reason for the return. Our team will guide you through the process and issue your refund within 5-7 business days once the item is received.
What if my item arrived damaged or defective?
We're sorry to hear that! Please contact us within 48 hours of receiving your order with a photo of the damage, and we'll send a replacement or issue a full refund right away.